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Top quality hand thrown pots|Satisfaction guaranteed

Terms and Conditions

Pots and Pithoi is a limited company registered in England & Wales, Co. No. 5555112, VAT No. 492312846

Please read through these Terms and Conditions carefully before using the website. By placing an order with Pots & Pithoi Ltd you are agreeing to our Terms and Conditions.

If you would like to discuss any of these with us please contact us.


  • All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
  • All orders are subject to availability.
  • On placing your order we will immediately send you an ‘acknowledgement of order’ email indicating that your order has been received, the items ordered, payment total and that we are checking availability of stock. Please note that this email is not an order confirmation or order acceptance from us.
  • Quantity and description of your order will be as set out in the acknowledgment of order email.
  • Acceptance of your order takes place on dispatch.
  • We reserve the right to refuse delivery to any individual or company.
  • We reserve the right to discontinue products.
  • Delivery estimations shall be in no form binding upon us and shall at no point be a condition of any contractual obligation with you.
  • 48 hours notice is required for cancellation of a pre-arranged delivery.


  • You have the right to cancel your order at any time before your order has begun to be processed.


  • Prices include VAT and exclude delivery charges.
  • All prices are correct at time of going to press. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.


  • Full payment must be made before any product is dispatched from our warehouse.
  • All payments taken by phone or online are taken in a secure environment.
  • We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Solo, Visa Purchasing and JCB.


  • In the rare event that an item arrives faulty or damaged please contact us within 24hrs of receipt and we will arrange a replacement.
  • If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns form within 14 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund.
  • Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
  • Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.
  • The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns.

Please return all goods to : Pots and Pithoi, The Barns, East Street, West Sussex, RH10 4QQ.


  • We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, the unavailability of a product or errors in prices and products descriptions posted on the website.


  • All products are guaranteed for one year.
  • This does not affect your statutory rights.

Our Right to Vary These Terms and Conditions

  • We have the right to revise and amend these terms and conditions from time to time.

Security, Privacy and Data Protection

  • Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.
  • This policy applies if you’re a customer of Pots and Pithoi, visit our website, email, call or write to us. We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured. 

Who are ‘we’?

  • In this policy, whenever you see the words ‘we’, ‘us’, ‘our’, it refers to Pots and Pithoi. (Our registration number is 5555112).
  • If you have any questions in relation to this privacy policy or how we use your personal data they should be sent

What personal data do we collect?

  • Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.
  • We collect personal data in connection with specific activities such as requesting to be on our mailing list, placing an order, ordering an image, employment etc.
  • You can give us your personal data by placing an order in the shop or on our website, by signing up to our mailing list, or by corresponding with us.

Personal data provided by you

  • The personal data you give us may include name, title, address, email address, telephone numbers, CCTV images, usernames and passwords.This includes information you give when interacting with us, for example registering on our website, placing an order or communicating with us. For example:
    • Personal details (name, email, address, telephone, and so on) when you place an order
    • Financial information (payment information such as credit or debit card or direct debit details)
  • If you place an order with us, your details will be recorded and your association with that purchase. We will collect information about your purchases including revenue figures and the types of products purchased.

How we use your personal data

  • We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.
  • Personal data provided to us will be used for the purpose or purposes outlined and in a transparent manner at the time of collection or registration.

Marketing communications

  • Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch about things that may matter to you.
  • If you choose to hear from us we may send you information for the purpose of marketing and keeping you updated on Pots and Pithoi. We’ll only send these to you if you agree to receive them and we will never share your information with companies for inclusion in their marketing. The postal bulk mail services we use will treat your data securely, in accordance with our terms and inline with the requirements set out in the GDPR.


  • A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you.
  • Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details.
  • We do not exchange cookies with any 3rd party websites or external data supplies.

Intellectual Property and Right to Use it.

  • You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
  • You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase on this website) download such material and content onto only one computer hard drive for such purpose.
  • Any other use of the material and content of this website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.