Delivery & Returns
Delivery charges vary depending on the type of products ordered and the delivery address.
Standard (UK) delivery
Delivery rates are determined by weight and distance. Delivery cost for goods start from £4.99.
If a standard delivery is not available, please call for a quotation. Due to the unique nature of our products we often need to contact our customer directly about the possible delivery options available.
Standard delivery items will be dispatched directly from our warehouse and be with you within 10 working days. You will be notified of the date and will be able to rearrange if necessary.
Items will require a signature so please feel free to include an alternative delivery address such as your office address. For terracotta pot orders a large vehicle may be used so please note your delivery instructions or contact us at firstname.lastname@example.org. For re-delivery of pallets there will be an additional cost.
We can arrange delivery door-to-door anywhere in the world. Please call for a quotation.
- In the rare event that an item arrives faulty or damaged please contact us within 24hrs of receipt and we will arrange a replacement.
- If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns form within 14 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund for the items.
- Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
- Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.
- The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns.
Please return all goods to : Pots and Pithoi, The Barns, East Street, West Sussex, RH10 4QQ.
For information on our Returns Policy refer to our Terms & Conditions.