Deliveries are made any time between 9 and 5 p.m. If the pallet company, or its agent, cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customer’s responsibility to inform us if there may be an access problem. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet trolley is then used to manoeuvre the pot off the tail lift and this cannot be done on gravel, uneven or soft surfaces. The delivery driver is not insured to unpack or place items in situ.

The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery

2. If unable to unpack on delivery, please write “unchecked” against your signature, otherwise any claim for damage will not be considered.

3. All claims must be made within 48 hours of receipt of the goods.

Pallet Deliveries Terms and Conditions